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KMID : 0861120140180030057
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Korean Journal of Oriental Preventive Medicine
2014 Volume.18 No. 3 p.57 ~ p.67
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Comparison of Patients’ Satisfactions with General Korean Medicine Clinics and Networked Korean Medicine Clinics in Seoul, Korea
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Han Hyuk-kyu
Oh Chi-seok
Ryu Ji-Seon
Lim Byung-Mook
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Abstract
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Objective : This study aimed to compare the patients’ satisfactions with local Korean Medicine(KM) clinicsand networked KM clinics, and to find out which factors had an effect on it.
Method : Six local KM clinics and six networked KM clinics were selected, and patients’ questionnaires onthe satisfaction with KM clinic use were administered using exit poll method. The questionnaires weredeveloped to measure satisfactions with facility, doctor and staffs, and services. 240 patients completedthe questionnaires, and the data were statistically analyzed.
Results : There was more diversity in patients’ diseases among networked KM clinics users, however, treatmentsprovided were not differentiated clinically between two types of KM clinics. Patients’ satisfactionscores for local KM clinics were significantly higher than those for networked KM clinics in the aspects ofdoctors/staffs (9.35 vs 8.92, p<.01) and services (8.76 vs 8.42, p<.05). 90.0% of local KM clinic usersexpressed their willingness to recommend the clinics they used to others, while 75.0% of networked KMclinics users did. For both the local and networked clinics, ‘KM doctors’ kindness’, and ‘process and waitingtime’ were statistical factors affecting patients’ satisfaction.
Conclusion : The patients’ satisfactions with general KM clinics were higher than those with networked KMclinics. Networked KM clinics need to develop services to meet the diverse medical demands which werecreated by them selves.
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KEYWORD
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Patient Satisfaction, Korean Medicine Clinic, Networked Clinic
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